Yes. We ship to all regions of Chile.

Within Santiago, orders usually arrive the next day if you purchase before 4:00 PM. However, our delivery time is up to 2 business days. For regions between Coquimbo and Ñuble, shipments take between 3 and 4 business days from the purchase. And for regions north of Coquimbo and south of Ñuble, the delivery time can be up to 7 business days.

You can track your order with your Blue Express tracking number here.

You can find that number in your email.

All our products come with a 6-month legal guarantee against manufacturing defects or faults.

Furthermore, since at Noroc we are constantly seeking to improve, if your product has a manufacturing defect or something we can improve, even after the legal period has passed, please let us know as soon as possible, requesting an evaluation for repair, exchange, or refund, if applicable. Write to us at contacto@norocwear.com.

What is your exchange policy?

If the product doesn't fit well or you prefer another size, and it is unused, in perfect condition, and with its original tags. You can request an exchange within 30 days by writing to us at contact@norocwear.com. You can find more information in our Exchange and Return Policy.

If you changed your mind about your purchase, you can request a return within 10 days, provided the product is unused, in perfect condition, and with its original tags.

You can drop it off at the nearest Blue Express Point and pay for shipping to our Noroc point. (Find your Blue Express Point here). You can find more information in our Exchange and Return Policy.

Yes. In fact, washing it correctly helps maintain its performance and extend its lifespan. Always check the garment's inner label first, but as a general rule, we recommend closing all zippers and velcro. Xpore also recommends washing it separately and, if possible, inside a mesh laundry bag.

Machine wash on a delicate cycle at a low temperature, below 30°C, or hand wash if you prefer. Use a small amount of neutral liquid detergent or a specialized detergent for technical clothing, such as Nikwax. Do not use powder detergent, fabric softener, bleach, or harsh cleaning agents. Xpore also recommends rinsing twice and minimizing spinning.

To dry it, you can hang it in the shade or tumble dry at a low temperature, below 40°C. If you want to reactivate the water repellent treatment, once dry, you can put it in the dryer for 15 to 20 minutes on gentle heat. If you don't have a dryer, Xpore indicates that you can use a warm iron, without steam, with a cloth or towel between the garment and the iron.

If after washing, water no longer beads on the surface, it may be time to reapply a DWR treatment to restore the repellency of the outer fabric. Xpore indicates that this can be done with spray or wash-in products, always following the manufacturer's instructions for the product.

Do not dry clean the garment and do not wring it when hand washing. Xpore also recommends not soaking it and performing a deeper wash ideally at the end of the season, to help maintain its performance.

Yes, in fact, washing it thoroughly helps maintain its thermal capacity, volume, and lifespan. Before washing, close all zippers. We also recommend running an empty rinse cycle in the washing machine beforehand to remove any detergent or fabric softener residue that may be in the drum.

Wash it with a non-biological liquid detergent, pure soap, or a technical cleaner for this type of garment, and do not use fabric softener, as it can coat the synthetic filling and reduce its thermal efficiency. The wash cycle should be gentle and cold, at 30°C or less. If you don't have a washing machine, you can also hand wash it.

To dry it, we recommend laying it flat in the shade and moving it periodically to prevent the cell filling from clumping. If it does appear clumpy, once it's almost 100% dry, use a tumble dryer on a low setting, adding 3 clean tennis balls. This helps restore the loft of the filling and also reactivate the water-repellent finish if the garment has one.

Do not dry clean or iron it.

You can pay with a debit card, credit card, and Mercado Pago account.

Yes, you can also pay in up to 6 interest-free installments.

Yes, we created a program called Colectivo. It is our community for mountain professionals and athletes. More than a discount program, we seek to generate a collaborative and continuous improvement relationship with those who work, train, and live in real terrain. The Colectivo has preferential access to discounts, launches, products in development, and other benefits. You can see more information here.

Our garments are manufactured in Vietnam, near Hanoi, in a factory with which we work for its expertise in technical apparel, its high-standard production capacity, and for meeting the labor and environmental conditions we seek.

Our accessories are produced in China, near Shanghai, with a factory that also meets the technology, quality, and condition standards we require.

In addition, fabrics and materials are developed and produced in different locations according to their specialty. If you want to know more about this, you can check the materials section.

At the moment, we do not have an automated system for international shipping.

However, if you are outside of Chile and are interested in purchasing a product, please write to us at contacto@norocwear.com and we will evaluate the most suitable shipping alternative on a case-by-case basis.